As security professionals, we are expected to respond to various situations depending on our workplace location. However, there is often a gap between our interpretation of response and the expectations of our clients or management team. Over the years, this gap has grown more prominent due to a need for more communication around specific topics.
But we can bridge this gap by asking the right questions. For instance, if a client wants their security team to be first aid trained, we should ask about the most common types of medical emergencies they face instead of assuming the level of training required. Similarly, suppose there is an expectation for the evacuation of a building. In that case, we should ensure that the emergency response plan reflects real-life considerations and not just the movement of bodies.
As we start our next role or return to our existing role, let's take a moment to review our daily, weekly, and emergency expectations on response plans. Let's think of new clarifying questions to ask and find gaps that need to be bridged. By doing so, we can better understand the expectations of our clients and management team and respond to situations more effectively.
Still trying to figure out What Questions To Ask?
The power of education and training lies in its ability to provide a fresh perspective on existing practices. We can evaluate our current practices through a new lens by renewing certifications or exploring new topics. It's important to schedule time with our leadership team after training to use this opportunity to assess our practices and identify areas for improvement.
The feedback loop is a powerful tool that can work at any stage. From front-line guards to portfolio managers, everyone can provide valuable feedback. However, it's crucial to collect this information correctly. By using a specific document template that focuses on feedback and asking open-ended questions, we can ensure that the writers can fully explain themselves.
By focusing on identified problems, current solutions, outcomes, proposed solutions, and anticipated outcomes, we can work towards reducing risk, increasing staff confidence, and improving measurable benefits to our site. Remember, the goal of any practice, policy, or procedure is to continuously improve and strive toward excellence.